Secure Retail
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Technical Systems Support Vacancy (Position Filled)

Due to Secure Retail’s continued growth and expansion, we are looking for a Technical Systems Support person to join our professional, friendly team in Coalville, Leicestershire. Reporting directly the IT Manager, you will be welcomed as a valued member of the IT Team. Full support, additional training and career development is on offer, alongside a great salary, with Private Health Insurance, Company Pension, on-site gymnasium, free parking and 25 days a year holiday plus bank holidays. You can find more details and how to apply below.

The Company
Secure Retail is a leading supplier of Payment Solutions (eCommerce and Customer Present) along with hardware across all market sectors.  We pride ourselves on being an agnostic, single source supplier, drawing on many years of in-house expertise to provide our end customers with a complete end to end and fully managed payment processing solution.

Aim of the Department
The aim of the department is to provide fast, reliable and secure communications and data processing.  It plays an integral role in helping the company to improve business processes, achieve cost efficiencies, drive revenue growth and maintain a competitive advantage in the marketplace.

Purpose of the role
To manage and maintain the current company network and infrastructure. To ensure continued IT security throughout the company and implement new technology as needed.

Key Tasks
■   Second and third line support
■   Firewall and network maintenance
■   Fix issues, and if required escalate to the IT Manager
■   System daily checks
■   Project work
■   Network design and implementation
■   Proactive maintaining the security of the network
■   System documentation
■   Creation of IT Processes and IT Policies

Core Skills
■   Windows Applications
■   Networking (basic switching and routing)
■   Helpdesk system
■   Switch management
■   Server management
■   Email and web filtering solutions
■   Antivirus system management
■   Mobile device management
■   Office 365
■   Backup systems
■   Switches, routers and firewall management)
■   Firewall access-list configuration

Personal Attributes
■   Good aptitude to manage and facilitate projects
■   Excellent communication skills, the ability to communicate well with internal and external customers and management
■   Ability to efficiently understand and identify the root cause of a problem and offer effective solutions
■   Good analytical skills and a methodical approach
■   A positive and proactive manner
■   Self-motivation to expand knowledge and skill set

Technologies and Experience
You should be fully conversant with the latest IT software, hardware and systems, including legacy technologies and operating systems. You will possess firewall, back-up, monitoring, visualisation, email management and WiFi system experience and have a comprehensive understanding of antivirus systems, websites, email filters, DLP, two-factor authentication, task automation and configuration management programs. In addition, you will also need to have a willingness to learn about Secure Retail’s specially developed in-house systems and technologies.

Additional Information
Due to the nature of the role some out of hours work might be necessary.
The Company offers 25 days holiday plus Bank Holiday, Proft Share, Private Health Insurance, Company Pension and on-site gymnasium.
All employees undertake a DBS (criminal record check) and Credit Check

If you would like to find out more information about this position or would like to apply, please get in touch with Rachel Waby our HR and Training Manager. You can send an email direct to When applying, please include your full CV with all of your relevant experience, outlining the systems and software knowledge that you have. The closing date for applications is 31 July 2022. This position has now been filled, we are no longer taking applications.

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